Privacy Policy
Last updated: June 1, 2026
1. Information We Collect
We collect information you provide directly, including your name, email address, church name, and payment information when you create an account or subscribe to our services. We also collect data about your congregation members that you choose to input into the platform, including names, contact details, attendance records, and giving history.
2. How We Use Your Information
We use the information we collect to provide, maintain, and improve our services, process transactions, send service-related communications, and provide customer support. We never sell your data to third parties or use congregation member data for advertising purposes.
3. Data Security
We implement industry-standard security measures including AES-256 encryption for data at rest, TLS 1.3 for data in transit, regular security audits, and strict access controls. Your data is stored on enterprise-grade infrastructure with geographic redundancy and automatic backups.
4. Data Retention
We retain your data for as long as your account is active or as needed to provide services. If you choose to close your account, we will delete your data within 30 days, except where retention is required by law. You may request a full data export at any time.
5. Your Rights
You have the right to access, correct, or delete your personal information at any time. You may also request a portable copy of your data, restrict processing, or withdraw consent. To exercise these rights, contact us at privacy@churchcrm.io.
6. Cookies and Tracking
We use essential cookies to maintain your session and preferences. We use analytics cookies only with your consent to understand how our service is used and to improve it. You can manage cookie preferences at any time through your browser settings.
7. Third-Party Services
We use trusted third-party services for payment processing (Stripe), email delivery (SendGrid), and hosting (AWS). These providers are contractually bound to protect your data and use it only for the purposes we specify.
8. Changes to This Policy
We may update this policy from time to time. We will notify you of any material changes by email and through a notice on our website at least 30 days before the changes take effect.
9. Contact Us
If you have questions about this privacy policy or our data practices, please contact us at privacy@churchcrm.io or write to us at Biratnagar, Koshi Province Morange, post code 56613.